Highest Customer Satisfaction Rating

24/7 Techies Net Promoter Score is among the highest in the world.

24/7 Techies uses the Net Promoter Score (NPS) to measure customer satisfaction and loyalty. TNS, the worlds largest customer research company, has independently verified 24/7 Techies NPS score. What we like about the NPS is that it is a uniform customer satisfaction metric that can be used to compare 24/7 Techies against other companies that measure NPS.

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24/7 Techies Net Promoter Score

NPS

The table below shows the 2011 NPS survey results of large publicly quoted companies in the US.

NPS

More on NPS:

NPS is a customer loyalty metric developed by Bain & Company, Satmetrix and Fred Reichheld. It was introduced in a Harvard Business Review article in 2003. NPS is based on the fundamental perspective that every company's customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — How likely is it that you would recommend [Company X] to a friend or colleague? — you can track these groups and get a clear measure of your company's performance through its customers' eyes. Each year Satmetrix calculates the NPS for large publicly quoted US companies.

Articles on NPS

HBR
PC Magazine

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